Agent Network Accelerator Survey: Uganda Country Report 2015
The findings, based on interviews with over 2,200 mobile money agents interviewed in 2015, the ANA Uganda report, funded by the Bill & Melinda Gates Foundation, FSDU, IFC, FSDA and the United Nations Capital Development Fund (UNCDF) highlights findings on the DFS agent landscape in Uganda covering agent profitability, transaction volumes, liquidity management and other important strategic considerations.
The research findings highlight a number of positive attributes of Uganda’s agent network: among others, high profitability and optimism among DFS agents, a high proportion of dedicated agents focused solely on DFS and airtime distribution, agent collaboration to manage liquidity, and high rates of initial induction training. The report also discusses several challenges, including the lack of diversity in product offering, high rates of crime and fraud reported by agents, high prevalence of Over-The-Counter (OTC) transactions, low compliance, and insufficient monitoring. Agents are optimistic about the business, with the majority seeing themselves continuing as an agent in one year’s time according to the survey report published.