Customer Satisfaction and Needs Assessment: A Report about Uganda’s Insurance Sector

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Customer Satisfaction and Needs Assessment: A Report about Uganda’s Insurance Sector

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This survey was commissioned by the Financial Sector Deepening Uganda (FSDU) on behalf of Uganda Insurers Association (UIA). The survey was implemented by Ipso was conducted within the major towns of the four regions of Uganda. The overall objective of the survey was to assess the satisfaction levels of different stakeholders within the Insurance sector and to identify service gaps and propose solutions, that will improve service delivery and performance in the sector. This survey adopted a qualitative and quantitative approach to data collection and the target respondents were the key stakeholders in the insurance sector including consumers, agents, brokers, assessors, insurers, regulatory bodies and industry associations.

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