FSD UgandaElectronic Know Your Customer Impact Assessment Report
Financial Sector Deeping (FSD) Uganda in collaboration with the Uganda Bankers Association (UBA) and Bank of Uganda (BoU), first launched the electronic Know Your Customer (e-KYC) project in 2017.
The project’s aim was to support Supervised Financial Institutions (“SFIs”) to undertake KYC verification through real-time access to the national identification register or database maintained by the National Identification and Registration Authority (NIRA).
The project was officially implemented in 2020 with BoU and UBA onboarding Laboremus Uganda Limited (Laboremus) as the vendor and implementer. The first phase of the implementation, which entailed integration with 31 supervised financial institutions was completed in 2021.
Following implementation, FSD Uganda contracted PricewaterhouseCoopers Limited (PwC) in September 2023 to undertake an end-to-end evaluation of the project aimed at;
- Assessing the project successes and challenges;
- Identifying areas of improvement; and
- Determining the project’s readiness for the next phase which involves integration with other sector players including lower tier financial institutions (III and IV), Office of the Prime Minister (office in charge of registration of refugees), immigration and Payments Service Providers (PSPs)
This reports sharing the findings from this evaluation.
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