Blended Finance Catalysing Financial Inclusion in Uganda

Blended Finance Catalysing Financial Inclusion in Uganda

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    The study of the three blended finance funds, the Micro and Small Enterprises (MSE) Recovery Fund, the Agricultural Credit Facility (ACF) and the Small Business Recovery Fund (SBRF) shows that blended finance can indeed have a catalytic impact on access to formal financial services. However, the cost of finance remains high despite increased access for the case of the MSE Recovery Fund. For the ACF and SBRF, where the interest rates are fixed, these cannot be sustained without the continual interest free government contribution.

    Therefore, for sustainable impact to be achieved by such initiatives, an integrated approach that combines technical support and blended finance to address both the supply-side and demand-side structural and behavioural bottlenecks is critical

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    Data sets – FinScope Uganda 2023 Survey Dataset

    Data sets – FinScope Uganda 2023 Survey Dataset

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      Unlocking Long-Term Savings: The Role of Technology and Multistakeholder Collaboration in Uganda

      Unlocking Long-Term Savings: The Role of Technology and Multistakeholder Collaboration in Uganda

      By Anthea Paelo

      For many working adults in Uganda, their children are their retirement plan. According to the 2021 Uganda National Household Survey, only about 14% or one in ten working Ugandans have a retirement policy, of which even fewer are active. Moreover, those with active retirement schemes are those employed in the formal sector with mandatory requirements to submit to a retirement scheme. In Uganda, where 80% of the working population is employed in the informal sector, there is a significant gap in retirement savings.

      Many have blamed the absence of long-term savings on a poor savings culture. However, this observation is not reflected in financial inclusion data. According to the 2021 Global Findex data, 71% of Ugandan adults reported saving within the last 12 months, substantially higher than the 56% Sub-Saharan African average or the 44% average in low-income countries. By contrast, only 39% of Ugandan savers used an account, suggesting a high demand for savings as a financial service but a low usage of formal financial service options.

      Others have suggested the lack of digital transformation among the Savings and Credit Cooperative Organisations (SACCOs), whom most Ugandans patronise, is another key challenge. The digitalisation of these SACCOs has been proposed as a solution to increase access and usage of financial services, including long-term savings. Technology would be essential in increasing consumer engagement, disseminating information and providing algorithm-based financial advice. It would also support enrolment and onboarding of customers, simplifying accounts and easing benefits administration.

      However, a recent study conducted by FSD Uganda, in partnership with the Uganda Retirements Benefits Regulatory Authority (URBRA), to determine the feasibility of a national long-term savings scheme found there were additional considerations beyond technology that have to be made to encourage formal savings, especially among the informal sector. The study reviewed national pension schemes from neighbouring countries, including Kenya, Rwanda and Egypt. It also used key informant interviews with regulators and providers and a demand-side survey to determine the features of a savings scheme that would be attractive to the informal sector.

      The study found that customers would require additional incentives to encourage the uptake of a long-term savings scheme. Some of these incentives included voluntary participation, a government co-contribution, flexible contributions, credit features and access to funds in emergencies. The findings suggest that rather than a silver bullet solution, developing a sustainable long-term savings scheme in Uganda requires a multistakeholder ecosystem approach.

      Regulators must create a framework allowing scheme development with incentives to attract the informal sector. Given the social benefit and the significant operational cost associated with operating a scheme that allows for small, infrequent cash deposits accompanied by co-contributions, the government has a vital role in successfully implementing such a scheme. However, the private sector still needs to provide its skills and expertise in investing funds, and development partners in disseminating information and providing technical assistance or grants to set up this facility.

      The suggestion is not without its challenges, as it requires significant cooperation across different stakeholders, substantial investment and a possible review of existing legislation. Additional challenges exist with a lack of trust in formal financial services. However, if successfully deployed, the value would mean increased social security and retirement savings for many currently vulnerable Ugandans. It would also result in a substantial pool of funds with which investment in productive assets can be made for the development of the Ugandan economy.

      In conclusion, retirement savings in Uganda is still nascent. Ugandans, however, have a large appetite for savings facilities and would likely take up formal services if they met their actual needs regarding convenience, cost, and emergency access. While technology can resolve some of these challenges, a multistakeholder approach to developing the entire ecosystem is more likely to result in a successful national long-term savings scheme.


      This article was first published on the Digital Frontiers Institute (DFI) website.

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      Leveraging Insights from Uganda’s 2023 FinScope Survey for Product Design

      Leveraging Insights from Uganda’s 2023 FinScope Survey for Product Design

      By Anthea Paelo, PhD

      Are Uganda’s financial service providers missing out on untapped potential? Recent data suggests they might be. By leveraging data-driven customer segmentation, these institutions can develop products that meet consumer needs and increase profitability. The recent 2023 FinScope Survey revealed interesting insights about the average financial consumer that should be considered for product development and marketing.

      First, most Ugandans are young. Adults between the ages of 18 to 34 years of age form 58% of the population. The 18-24 age segment saw the largest growth between 2018 and 2023. They are the most digitally savvy, have boundless energy and are looking for growth opportunities. Despite this, financial products are typically targeted at those over 24 years of age, neglecting a crucial demographic during a critical stage of their financial development. While they may have limited income currently, they are at a pivotal point in their lives where they have increasing access to opportunities and are most likely to require knowledge and resources to partake in the financial sector effectively and sustainably. There lies an opportunity to develop products that take advantage of this age segment’s digital literacy, limited obligations, and curiosity to increase their financial literacy and introduce them to the formal financial sector.

      Second, although 52% of the adult population are women, only 62% of them are formally included compared to 75% of men. This gap represents a significant missed opportunity, especially given studies showing women to be loyal customers and good re-payers. Existing financial products and services rarely consider women’s ability to reach access points given restrictions created by household tasks, their limited access to collateral, or priorities in terms of household care duties. Financial providers have an opportunity to tap into increased revenues by creating products and services that consider the specific barriers that women encounter when trying to access financial services, including lack of collateral and limited ability to travel to far-off access points.

      Third, most Ugandans are employed in the informal economy, engaged in trading or providing services like hairdressing, boda-bodas (motorcycle transport), etc. More of them are beginning to keep track of their money and aspire to own farms, land, or grow their businesses. How can we design products and services that meet both their current needs as well as their aspirations? For instance, Musa, a 23-year-old boda-boda rider at a popular Wandegeya stage, could benefit from products that allow him to save for his brother’s school fees, build a credit history, and eventually secure a loan for a house. Financial service providers can design products and services that meet his current needs and support his aspirations, earning a long-term loyal customer with increased financial sophistication.

      Fourth, while mobile money has done an excellent job opening the door to formal financial services, with 64% of Ugandans reporting the use of digital transfers, there is still a strong preference for local community savings groups, ekibiina, and an even bigger one for keeping cash at home long-term. Up to 44% of Ugandans who save long-term prefer to do so at home with cash. Part of the reason for this is that they are often intimidated and unsure of the services financial institutions provide. They also seek convenience, financial advice, and clear financial services. However, for microenterprises intending to grow, savings groups can only help so much. They are designed more for social purposes and not to help social enterprises or businesses. There is limited access to credit, and many are vulnerable to poor leadership and theft. More established financial service providers have a role in identifying the gaps in their current service provision and tailoring their products accordingly.

      In conclusion, while the role of deeper financial inclusion involves regulators and policymakers, financial institutions can seize untapped market opportunities by using research to identify and address the unique needs of different demographic groups. By doing so, you can significantly increase your customer base and profitability.

      The insights from the 2023 FinScope Survey highlight the potential for financial service providers to better serve the diverse needs of Uganda’s population. By focusing on youth, women, and those in the informal economy and by addressing the preferences for convenience and personalised relationships, financial institutions can unlock substantial economic value and contribute to broader financial inclusion.

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      FinScope Uganda 2023 Survey

      FinScope Uganda 2023 Survey

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        The 2023 FinScope, the fifth of its kind is implemented by the Bank of Uganda in partnership with Financial Sector Deepening Uganda, Uganda Bureau of Statistics, Abi Finance, the Ministry of Finance, Planning and Economic Development, and several other stakeholders and sheds light on various aspects of financial inclusion of Ugandans aged 16 and above.

        Since 2006, five waves of the FinScope survey in Uganda has been undertaken with the most recent having been undertaken in 2023. FinScope is a national representative survey of how individuals source their income, and how they manage their financial lives, including their engagement with the financial services sector (both formal and informal products/services).

        The FinScope survey also provides insight into attitudes and perceptions regarding money management, financial products, and services, as well as information regarding demographics and overall lifestyles. The
        FinScope survey provides insights into the financial needs, preferences, and behaviour of people. It is tailored to be optimally useful for those who want credible information (benchmarks and trends) of financial access and usage.

        The 2023 survey had three main objectives:

        1. To track overall trends in financial inclusion to provide information on how the landscape of financial inclusion has changed since 2018, including benchmarking these trends with countries within the region.
        2. To provide insights that could be utilised both at policy and market levels to further deepen financial inclusion.
        3. To describe the financial service needs of the adult population (i.e. individuals 16 years or older) in Uganda
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        Measuring Women Financial Inclusion Toolkit for Uganda

        Measuring Women Financial Inclusion Toolkit for Uganda

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          The gender gap in account ownership has significantly narrowed in Uganda. In 2021, approximately 65% of women had an account at a formal financial institution or a mobile money account, compared to 67% of men, according to Findex data. It positions Uganda as one of the countries with the lowest gender gaps in Africa. However, despite this progress, significant disparities in account usage persist. For example, women are more likely than men to rely on informal institutions for savings and borrowings.

          Several gender-specific barriers contribute to this situation, including prevailing gender norms, limited access to and control over economic resources, lack of knowledge, geographical and technological constraints, and stringent loan requirements. Reliable and comprehensive gender data is needed to gain in-depth understanding of gender disparities, inform policy and program development and monitor progress, better address the women segment as customers and support advocacy for gender equality.

          This toolkit aims at providing practical tips to measure women financial inclusion in Uganda using a four-fold approach

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          Rapid Assessment of the Feasibility of a National Long-term Savings Scheme

          Rapid Assessment of the Feasibility of a National Long-term Savings Scheme

          Summary report

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            Detailed report

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              Uganda’s informal sector has shown a wealth of unrealised entrepreneurial potential. It ranked the third highest in (Global Entrepreneurship Monitor, 2014) due to 28% of adults owning or co-owning a new business. Though, the study did also reveal that Uganda had some of the highest rates of business discontinuation in the world.

              Mobilizing savings is crucial for the welfare of Uganda’s informal sector workers. It offers advantages like capital accumulation, funding for productive investments in human and business capital, fostering enterprise growth, providing insurance against risks, and enhancing financial stability and livelihoods for households.

              The informal sector in Uganda is not oblivious to the importance of saving. In the 2023 survey, it was uncovered that respondents actively saved for rainy days such as if they become incapacitated from work, face illnesses or other family emergencies that require financial aid. Despite the active saving behaviour and awareness of the importance of saving among individuals in the informal sector, there is still low adoption of long-term/retirement schemes. The National Financial Inclusion Strategy 2023 – 2027 (NFIS II) (NFIS, 2023) highlighted that Uganda’s retirement sector predominantly targets individuals who are formally employed, largely excluding the informal sector. When combined with the fact that they face uncertain employment and income, their exclusion from long-term/retirement schemes makes them more susceptible to poverty.

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              Empowering Micro, Small, and Medium Enterprises: The Influence of Microfinance Group Lending

              Empowering Micro, Small, and Medium Enterprises: The Influence of Microfinance Group Lending

              By the MicroSave Consulting and FSD Uganda teams

              Across the globe, the lack of collateral is a primary barrier that economically excludes individuals notably young people especially women from accessing formal banking services. To get around this obstacle, the underserved population has resorted to establishing informal community-based financial systems to fulfill their financial requirements. These alternative arrangements, such as Village Savings and Loans Associations, Rotating Savings and Credit Associations, and Table Banking, have emerged as a means for the marginalised to access the financial resources they lack from traditional banking institutions. To extend financial services to the underbanked and unbanked, formal financial institutions have emulated and adopted some of the positive practices in the informal financial systems.

              Informal or formal, financial institutions that offer loans use one of two approaches, individual or group lending. This is the same with the Tier III and IV financial institutions that are on-lending under the Mastercard Foundation Micro and Small Enterprises (MSE) Recovery Fund, a five-year program implemented in partnership with the Financial Sector Deepening Uganda. This initiative was launched in February 2022 and is under the Young Africa Works strategy, which seeks to facilitate direct access to finance 50,000 MSEs (at least 40% women, 30% youth). Designed during the aftermath of the COVID-19 pandemic, this revolving fund provides concessional capital to participating financial institutions for onward lending to micro, small, and medium enterprises negatively impacted at a reduced borrowing rate. The participating financial institutions follow their in-house credit processes to assess the enterprises given their needs.

              Group lending vs individual lending

              The Fund is working with both Tier 3 and Tier 4 financial institutions. Based on the data so far, one Tier 3 Microfinance institution has effectively employed the group lending methodology for a broader client outreach. Since the Fund’s commencement (just under two years), over 26,000 MSEs have successfully accessed credit, and 60% of this has been disbursed by the Microfinance, a testament to its distinctive strategy. The Microfinance has disbursed UGX 7 billion to 16,166 majority of them youth and women-led enterprises within 12 months. Conversely, two SACCOs that employ an individual lending approach, have managed to extend credit to 842 and 503 enterprises and disbursed UShs 3.4 billion and UShs 2.25 billion respectively within 12 months.

              For both approaches, the critical difference is in the collateral criteria. With group lending, all that’s needed is a group guarantee, unlike individual lending products that demand traditional collateral. The Microfinance’s group methodology

              explores unique features that have positively impacted young people, especially women, and offers lessons for other financial institutions: Here is what makes this institution’s group lending approach work.

              How the Mircofinance’s group lending approach works

              Central to the approach is that the institution has dealt with the access to finance obstacle created by the need for traditional collateral. To do this, the institution employs the segmented and combined group strategy, coupled with the delegation of credit approval authority to group members.

              To implement this, the Microfinance employs a two-fold group methodology: branch-based and community-based groups. The former gathers at the bank, while the latter convenes locally, delivering tailored flexibility to diverse client needs.

              The institution looks out for people organised in groups and creates sub-groups of six to seven members to whom loans are exclusively accessible. These sub-groups operate like well-coordinated “cabinets,” complete with designated leaders. This structure not only encourages governance but also strengthens bonds among members. The institution’s loan officers play a modest role in the lending process. Group members collectively greenlight loans without the intervention of the bank. This empowers the groups, enabling them to take charge of credit underwriting, member selection, and loan recovery. This proactive approach ensures that disbursed amounts grow, and the quality of loans improves over time.

              Once the groups have been formed, members of branch-based groups can access loans up to UShs 5 million per member without the need for collateral. On the other hand, community-based groups can borrow up to UShs 3 million per member, securing approvals at the group level—an embodiment of the Microfinace’s dedication to client empowerment. For more substantial loan amounts, up to UShs 30 million, collateral is a requisite to manage potential risks. This balanced approach ensures that prudent risk mitigation measures are also upheld while empowering clients

              A client’s story

              Emily a 28-year-old tailor in Bukoto whose business was adversely affected by the Covid-19 pandemic is one of the Microfinance’s clients served under the group ledning model. Her faulty manual sewing machine didn’t help matters as it affected her output’s quality, efficiency, and income so much that she could hardly meet her daily basic needs. “Things changed when through my savings group which banks with the Microfinance, I received a loan of UGX 800,000 and bought an electric sewing machine,” she says.

              The tailor is now efficient, and her turnaround time has been reduced from three hours to one hour for some jobs. “This has helped me regain my client’s confidence and also get new clients. I now make at least UGX 15,000 daily and I can meet all my basic needs. This wasn’t the case before when I made no money on many days and had to skip some meals and move in with a relative because I couldn’t afford rent. Because of the increased volume of work, Emily is planning to employ one other person to support her.

              As a result, this dynamic formula has enabled the bank to extend credit to a broader spectrum of customers, especially women and youth who lack conventional collateral. Given that women are more likely to belong to groups, the group lending approach is one that financial institutions from Tier 1 to IV should learn from and integrate in order to reach young people, especially women

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              Savings and Investments by the Low Income Segment in Capital Markets: A Case Of XENO

              Savings and Investments by the Low Income Segment in Capital Markets: A Case Of XENO

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                This report shares findings from a pilot intervention on savings and investments by the low income segment in capital markets. In this pilot, FSD Uganda focused on testing the viability of leveraging mobile phone and mobile telecommunications technology to increase access to investment products by the low income investor market segment. The intervention ran for two years and sought to address the problem of limited and or no access to financial investment products such as collective investment schemes (CIS) among the low income market segment.

                For this pilot, we partnered with XENO a licensed fund manager and collective investment schemes manager regulated by the Capital Markets Authority (CMA) and the Uganda Retirement Benefits Regulatory Authority.

                Three major drivers of this limited access to financial investment products were identified at the intervention design stage; low levels of income, cumbersome Know-Your-Customer processes at the time of on-boarding of the customer, and the limited accessibility of the customer engagement points.

                XENO sought to address this problem by leveraging the mobile phone to increase accessibility and designing a more appropriate product that would make it easier for the low-income market segment to actively participate in the CIS market.

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                Supporting refugees to find freedom by expanding access to finance

                Supporting refugees to find freedom by expanding access to finance

                By FSD Africa and FSD Uganda teams

                “Independence”, “having the power or right”, and “liberty”, are some of the phrases that describe freedom. This year’s World Refugee Day theme is ‘finding freedom’ and access to financial services is a key component to achieving that once refugees resettle so that they become self-reliant and economically independent.

                Though important, little has been known about the financial strategies employed by refugees over time to build their livelihoods and manage their finances.

                To learn more, the Financial Sector Deepening (FSD) Uganda and FSD Africa commissioned the Financial Inclusion for Refugees (FI4R) project. The project aimed at deepening and broadening access to and usage of formal financial services among refugee and host communities in Uganda, with a focus on the West Nile and South-West regions. The project also had a learning and research component to assess refugees’ incomes and expenses to inform the development of financial products and services offered to them in Uganda.

                Consequently, the project supported three financial institutions; Rural Finance Initiative (RUFI), VisionFund Uganda, and Equity Bank Uganda Limited to rectify this grim situation by enabling them to offer a variety of savings and credit products as well as financial literacy programmes to refugee groups in the target areas.

                Florence is one of many refugees who benefited from the Financial Inclusion for Refugees project by getting a RUFI loan through her savings group. The single mother of two who lives in the Palorinya refugee settlement in Moyo district arrived in the settlement five years ago from South Sudan. She is a tailor belonging to three saving groups where she saves Ushs 4,000 (1.04USD) and Ushs 20,000 (5.2USD) weekly in each group.

                She used the loan as capital for her business and continued to save money together with her group so that she can later purchase stock.

                Over a period of 12 months, Florence has increased her contributions to the savings group as she has realised saving diligently is essential to growing her business.

                Through its implementation, the project addressed some of the key barriers to increasing access to financial services for refugees including, low-risk appetite among the financial service providers highlighted by the limited appreciation of refugees as a potential market and underdeveloped ecosystems where there is high reliance on saving groups and limited adoption of formal financial services.

                In addition to evaluating the impact of financial services on refugee livelihoods in Uganda, the learning and research component also provided insights for financial institutions on how to improve access to financial services in the refugee settlements.

                The project endline study reports that Ushs 7.6 bn was disbursed in loans by the three financial institutions to savings groups. Additionally, over Ushs 12 bn was deposited in savings accounts with three financial institutions.

                Florence’s experience and the endline report numbers demonstrate that refugees are a viable market segment. For that to be fully exploited, respondents’ reasons for hesitation to use formal financial services must be tackled.

                Interested commercial banks and micro-financial institutions should therefore improve access by deploying more agents in the different villages of the settlement. This is in place of having a few agents in the major trading centers which are far away from the settlements.

                Additionally, information regarding details of products and services offered including interest rates, fees, and prerequisites should be availed and simplified even when services are offered digitally.

                Further, the high transactional costs of using mobile money should be revised as these were sighted as a reason for limited or avoidance of usage.

                When these adjustments are made, financial service providers will register transactions worth more than the recorded Ushs 7.6 bn and Ushs 12 bn in loans and deposits/savings respectively in the two years of the Financial Inclusion for Refugees project’s implementation. This will make financial inclusion for refugees and host communities a win-win for financial service providers whose decisions are profit based as well as the target market segment.

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                Ensuring Resilience in the Supply of Agricultural Finance amidst the COVID-19 Pandemic: Lessons from the Integrated Cooperative Model.

                Ensuring Resilience in the Supply of Agricultural Finance amidst the COVID-19 Pandemic: Lessons from the Integrated Cooperative Model.

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                  COVID-19 disrupted the supply chains of the agricultural sector. Much as farming was one of the essential services that were exempted from the government lockdown measures, the distribution of the agricultural produce was limited due to restrictions on movement during the lockdown.

                  Over the last decade there has been an increased emphasis on cooperative development which has resulted in exponential growth in the Savings and Credit Cooperative Organizations (SACCOs). However, SACCOs are insufficient in addressing the financing challenges of agriculture because they are limited in how far they can mitigate against the risks inherent in agriculture.

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                  FI4R Diaries Round IV Insights: Gender

                  FI4R Diaries Round IV Insights: Gender

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                    This is the final(part four) of an ongoing series of insights from a financial diaries study undertaken with refugees in Uganda, focused on their ability to cope with risks. The respondents are drawn from customers served by three financial service providers: Equity Bank Uganda, VisionFund Uganda, and the Rural Finance Initiative.

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                    FI4R Diaries Round III Insights: Digitization of Saving Groups

                    FI4R Diaries Round III Insights: Digitization of Saving Groups

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                      This is part three of an ongoing series of insights from a financial diaries study undertaken with refugees in Uganda, focused on their ability to cope with risks. The respondents are drawn from customers served by three financial service providers: Equity Bank Uganda, VisionFund Uganda, and the Rural Finance Initiative.

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                      Covid – 19 Market Diagnostics and Options for Long-Term Recovery (Supply – Side Report)

                      Covid – 19 Market Diagnostics and Options for Long-Term Recovery (Supply – Side Report)

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                        The overall objective of the study was to develop practical solutions for preserving and building relevant elements of the financial system to support the survival, recovery, and growth of micro and small enterprises (MSEs) in Uganda. The core of the market analysis was to understand how the supply of finance to the MSE sector in Uganda had been affected by the COVID-19 crisis and what options were available to build on ready measures to mitigate the impact. This analysis identified both threats and opportunities for inclusive finance service providers (IFSPs) to meet the financing needs of MSEs.

                        With the support of the Association of Microfinance Institutions of Uganda (AMFIU) and with some direct provision of information by IFSPs, the study team had detailed operational and financial information on 30 SACCOs and 11 MFIs. Due to confidentiality/nondisclosure policies, AMFIU provided anonymous data, stating only the region in which the entity operates and its institutional form.

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                        Covid – 19 Market Diagnostics and Options for Long-Term Recovery (Demand- Side Report)

                        Covid – 19 Market Diagnostics and Options for Long-Term Recovery (Demand- Side Report)

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                          The COVID-19 pandemic has had significant impact on the Ugandan economy especially hitting the micro- and small enterprises (MSEs) in the informal sector. MSEs have been facing unprecedented income losses and uncertainties about their future because of business disruptions due to the outbreak of COVID-19.

                          FSD Uganda commissioned a demand side market diagnostic study to assess the impact of COVID-19 on micro and small enterprises in Uganda. The overall objective was to develop practical solutions to preserve and build relevant elements of the financial system to support the survival, recovery and growth of micro and small enterprises in Uganda.

                          From the research, only 3% MSEs reported to be completely recovered. 71% of the surveyed MSEs are yet to return to normal pre-COVID-19 operations timing. Several factors such as reduced hours of operation, disruptions in movement, and general low customer turnout have impacted the businesses severely.
                          MSE owners hope to bounce back, however, some issues continue to plague the recovery of enterprises. These include, on an average 50% of reduction in household income due to low revenue from the business, job losses in the family, or depletion of other income sources hit by the pandemic.

                          Women-led enterprises have suffered a greater average loss in income (50%) compared to men-owned MSEs (33%) from the pre-pandemic level of income. Also, while MSEs in urban areas have been able to attain 57% of the pre-pandemic income level, MSEs in rural areas have recovered up to 50% of the pre-pandemic income level.

                          As per the estimates of the World Bank, the COVID-19 crisis has pushed around 2.6 million Ugandans into poverty. With longest closure of schools in Uganda, not only the education sector but many other businesses providing services in the ecosystem suffer a great deal in their bid to recovery to pre-pandemic level.

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                          Rebuilding livelihoods in displacement Endline Report – March 2022

                          Rebuilding livelihoods in displacement Endline Report – March 2022

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                            Little has been known about the financial strategies employed by refugees over time to build their livelihoods and manage their finances. This report provides an in-depth analysis of a baseline survey undertaken in January 2020 and an endline in November 2021. The sample included refugees and their host communities in the settlements of Nakivale, Bidi Bidi, Palorinya and in the capital Kampala. An endline study was conducted to understand the evolved financial behavior of refugees, get feedback on financial products offered by the implementing partners and assess how new financial products were used by the refugees. The COVID-19 pandemic occurred during the study period and offered the opportunity to track how households coped with the situation.

                            The Financial Inclusion for Refugees (FI4R) project was launched in 2019 by FSD Uganda and FSD Africa to support financial service providers (FSPs) to offer financial services to refugees and host communities. The project is supporting three financial service providers (FSPs) Equity Bank Uganda Limited (EBUL), Vision Fund Uganda (VFU) and Rural Finance Initiative (RUFI) to offer financial services to refugees and host communities.

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