Mapping Regulatory Behavioral Biases to Innovation in Financial Services
Mapping Regulatory Behavioral Biases to Innovation in Financial Services
By Joseph Lutwama and Kim Kariuki
Technology advancements in the last two decades have resulted in a chain reaction of innovations in financial services never experienced in this generation. Whereas previously financial services would only be accessed in big, tall and intimidating bank branches, now a financial transaction can be completed in just under a minute without stepping into a bank branch or even talking to a banking relationship manager across the counter.