Highlights on Agent Banking Services in Western Uganda (Mbarara and Hoima Districts)
This report assesses uptake and usage of agent banking and the effect of COVID-19 on shared banking services in two districts, Mbarara and Hoima. The research was conducted by Uganda Christian University in partnership with Uganda Bankers’ Association (UBA) and the Agent Banking Company (ABC) Uganda Ltd.
Through this initiative, Financial Sector Deepening (FSD) Uganda is facilitating collaboration between local industry associations and universities to promote contextually relevant research. The study is part of FSD Uganda’s industry capacity building programs reinforcing that industry associations play a critical role in advancing and developing inclusive financial markets.




Data sets – FinScope Uganda 2023 Survey Dataset
Enhancing financial inclusion beyond alternative credit scoring: Empowering underserved markets
FinScope Uganda 2023 Survey
Supporting refugees to find freedom by expanding access to finance